Grassroots Guide Your Path to PR Success
July 2005

 


As you know, PR and communications professionals are constantly searching for ways to better understand the media so you can effectively craft your client and company's messages. In fact, searching itself - through popular search engines - has become a standard tool to find journalists who may be interested in your story. But broad searches and relying on beat can be imprecise. MediaQ, a new "media intelligence" tool that launched this month, was designed to focus on recent media content and match that up with up-to-date contact information to help users "intelligently" understand what the media is doing right now. Find out more in this month's issue of the Grassroots Guide.

In This Issue
  • What's your MediaQ?
  • Cause Marketing and You
  • Ask the Editor

  •  
    Cause Marketing and You


    Looking to boost your company's profile on a local level? Cause-related marketing or corporate partnerships could be the answer.

    By linking with non-profit organizations and worthy causes, companies reap the benefit of positive news about their company and generate goodwill among their customers. According to a report released at the third annual Cause Marketing Forum last month, consumers are more likely to try products from companies that have invested money and time into charitable causes. Being a good corporate citizen also builds morale and trust among employees, according to Doing Well by Doing Good:2005.

    Companies like Ben & Jerry's and Avon have elevated their brands to iconic status by dedicating themselves to solid corporate citizenship. Many large corporations have jumped on that bandwagon. In fact, investment in cause marketing has grown 800 percent since 1990 and is expected to reach $1.8 billion this year.

    Makes sense, right? Companies understand that giving back not only is the right thing to do but it helps them connect with customers.

    In the book Customer Bonding: 5 Steps to Lasting Customer Loyalty the authors write, "Identity bonds are formed when customers admire and identify with values, attitudes, or lifestyle preferences that they associate with your brand or product. Customers form an emotional attachment based on their perception of those shared values."

    But cause marketing isn't about simply picking a charity and supporting it. A cause has to permeate the organization and align itself strategically with a company's mission statement. At this year's CMF, some of the experts said that finding an appropriate non-profit to team up with is a key to a successful relationship.

    The Cone/Roper survey found that 80 percent of Americans prefer companies that commit to a specific cause for a long time period rather than those who opt for multiple, short-period causes.

    Companies must also avoid strictly looking at a cause related campaign in terms of ROI, according to Walt Freese, CEO of Ben & Jerry's.

    "If you do it a little different, and you do it in a timely fashion, you can have results that go way, way beyond your cause," Freese said at last month's CMF. "But if you try to look at the return on investment when you set out on a cause marketing campaign, nine out of 10 times you won't succeed."

    Another key to cause marketing success is keying in on local media and local chapters of their non-profit partners, according to CMF attendees.

    Ben & Jerry's, Avon, GNC, and Daimler Chrysler have concentrated on sending out localized press releases to get local community papers involved and to stimulate employee participation.

    Focusing on grassroots level marketing has enabled these companies to reach employees and potential customers where they live and work.

     

     
    Ask the Editor


    Is using a newswire an effective way to distribute press releases?

    Newswires are a great way to do a broad distribution of a press release, particularly if you want to make a product announcement or issue financial results. However, a recent study of 10,000 members of the media provides a cautionary tale about the efficacy of a newswire for local news.

    According to the survey by Brodeur Worldwide, 73 percent of the respondents said "no" when asked if they monitored newswire websites for content. 78 percent said they do not favor one newswire over the other.

    The good news is that regional papers are more likely to look monitor a wire service than national business media. 41 percent of regional daily or weekly newspapers and 23 percent of regional broadcast stations use newswires for content, while 4 percent of national business media and 2 percent of national daily business papers do.

    At local newspapers, newswires don't necessarily provide the local contact information and connection needed to get in the paper. When trying to build brand awareness or improve employee or franchise relations, a PR professional is better served trying to localize press releases rather than a blast distribution over the newswire.

     

     
    What's your MediaQ?
    For savvy PR and communications professional, media intelligence can be the key to better understanding and interacting with the media.

    MediaQ, a new media research tool that launched this month and is available for a complimentary trial until August 31, 2005, promises to help users "intelligently understand how the media thinks."

    Anyone who has pitched a story to a reporter or tried to track down recent media stories about their company, industry or product knows that the traditional method of looking at beat or conducting broad keyword searches on well-known sites can be, well, imprecise to say the least.

    Not only is it difficult to determine what a reporter is writing based on his or her listed beat (What does a business reporter actually write about? Real estate, grand openings, personal finance?), but finding contact information on that journalist can also be time consuming.

    MediaQ links an up-to-date database of journalist contact information with current print, broadcast and online media content to form a powerful forum for determining what journalists are actually covering and then providing the information needed to get in touch with them.

    "When I was a business editor, there was no way to know that I was also the person in charge of transportation stories unless you closely followed our paper," said Tom Connors, director of communications for eNR Services, Inc., the company that has developed MediaQ.

    "With MediaQ, users can get a current snapshot of what a journalist's 'beat' actually is and then easily see how to get in touch with them."

    MediaQ has four search options - journalist, media outlet, keyword and video - that provide a flexible way to analyze media content.

    "If I'm a PR pro, my pitching will be more efficient and more confident; If I'm a marketing or brand manager, I can instantly capture what the media is saying about my company, my industry and my product," said Michael Shuler, senior vice president at eNR Services, Inc..

    Early users of MediaQ have already started to see the benefits.

    "This is so cool," said Stacy Tepper, an account executive at Robin Leedy and Associates, a New York-based media and public relations firm. "This is going to be very helpful."

    One of the most intriguing features of MediaQ is its video search function. For the first time anywhere, users can search a collection of global broadcast video by keyword and watch video clips in real time.

    "This feature could really help brand managers, corporate communications and PR professionals get a real-time sense of what is being said about their companies, products and clients from around the globe," Shuler said.

    "Imagine the possibilities for these key people and how Media Q can help them shape their marketing and PR messages."

    Shuler envisions PR firms responding immediately to broadcast content in crisis situations or to be proactive about their client messaging. Corporate communications will be able to see what is being said about their companies around the world.

    MediaQ is currently available free of charge until Aug. 31, 2005. To register, visit mediaq.enr-corp.com.

    Quick Links...

    eNR Grassroots PR

    MediaQ

    Cause Marketing Forum

    Grassroots Guide Archive



     
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