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As you know, PR and communications professionals are
constantly searching for ways to better understand the media
so you can effectively craft your client and company's
messages. In fact, searching itself - through popular search
engines - has become a standard tool to find journalists who
may be interested in your story. But broad searches and
relying on beat can be imprecise. MediaQ, a new "media
intelligence" tool that launched this month, was designed to
focus on recent media content and match that up with
up-to-date contact information to help users "intelligently"
understand what the media is doing right now. Find out more
in this month's issue of the Grassroots Guide.
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Cause Marketing and You |
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Looking to boost your company's profile on a local
level? Cause-related marketing or corporate
partnerships could be the answer.
By linking with non-profit organizations and
worthy causes, companies reap the benefit of
positive news about their company and generate
goodwill among their customers. According to a
report released at the third annual Cause Marketing
Forum last month, consumers are more likely to try
products from companies that have invested money and
time into charitable causes. Being a good corporate
citizen also builds morale and trust among
employees, according to Doing Well by Doing
Good:2005.
Companies like Ben & Jerry's and Avon have
elevated their brands to iconic status by dedicating
themselves to solid corporate citizenship. Many
large corporations have jumped on that bandwagon. In
fact, investment in cause marketing has grown 800
percent since 1990 and is expected to reach $1.8
billion this year.
Makes sense, right? Companies understand that
giving back not only is the right thing to do but it
helps them connect with customers.
In the book Customer Bonding: 5 Steps to
Lasting Customer Loyalty the authors write,
"Identity bonds are formed when customers admire and
identify with values, attitudes, or lifestyle
preferences that they associate with your brand or
product. Customers form an emotional attachment
based on their perception of those shared values."
But cause marketing isn't about simply picking a
charity and supporting it. A cause has to permeate
the organization and align itself strategically with
a company's mission statement. At this year's CMF,
some of the experts said that finding an appropriate
non-profit to team up with is a key to a successful
relationship.
The Cone/Roper survey found that 80 percent of
Americans prefer companies that commit to a specific
cause for a long time period rather than those who
opt for multiple, short-period causes.
Companies must also avoid strictly looking at a
cause related campaign in terms of ROI, according to
Walt Freese, CEO of Ben & Jerry's.
"If you do it a little different, and you do it
in a timely fashion, you can have results that go
way, way beyond your cause," Freese said at last
month's CMF. "But if you try to look at the return
on investment when you set out on a cause marketing
campaign, nine out of 10 times you won't succeed."
Another key to cause marketing success is keying
in on local media and local chapters of their
non-profit partners, according to CMF attendees.
Ben & Jerry's, Avon, GNC, and Daimler Chrysler
have concentrated on sending out localized press
releases to get local community papers involved and
to stimulate employee participation.
Focusing on grassroots level marketing has
enabled these companies to reach employees and
potential customers where they live and work.
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Ask the Editor |
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Is using a newswire an effective way to distribute
press releases?
Newswires are a great way to do a broad
distribution of a press release, particularly if you
want to make a product announcement or issue
financial results. However, a recent study of 10,000
members of the media provides a cautionary tale
about the efficacy of a newswire for local news.
According to the survey by Brodeur Worldwide, 73
percent of the respondents said "no" when asked if
they monitored newswire websites for content. 78
percent said they do not favor one newswire over the
other.
The good news is that regional papers are more
likely to look monitor a wire service than national
business media. 41 percent of regional daily or
weekly newspapers and 23 percent of regional
broadcast stations use newswires for content, while
4 percent of national business media and 2 percent
of national daily business papers do.
At local newspapers, newswires don't necessarily
provide the local contact information and connection
needed to get in the paper. When trying to build
brand awareness or improve employee or franchise
relations, a PR professional is better served trying
to localize press releases rather than a blast
distribution over the newswire.
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What's your MediaQ?
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For savvy PR and communications professional,
media intelligence can be the key to better
understanding and interacting with the media.
MediaQ, a new media research tool that
launched this month and is available for a
complimentary trial until August 31, 2005,
promises to help users "intelligently understand
how the media thinks."
Anyone who has pitched a story to a reporter
or tried to track down recent media stories
about their company, industry or product knows
that the traditional method of looking at beat
or conducting broad keyword searches on
well-known sites can be, well, imprecise to say
the least.
Not only is it difficult to determine what a
reporter is writing based on his or her listed
beat (What does a business reporter actually
write about? Real estate, grand openings,
personal finance?), but finding contact
information on that journalist can also be time
consuming.
MediaQ links an up-to-date database of
journalist contact information with current
print, broadcast and online media content to
form a powerful forum for determining what
journalists are actually covering and then
providing the information needed to get in touch
with them.
"When I was a business editor, there was no
way to know that I was also the person in charge
of transportation stories unless you closely
followed our paper," said Tom Connors, director
of communications for eNR Services, Inc., the
company that has developed MediaQ.
"With MediaQ, users can get a current
snapshot of what a journalist's 'beat' actually
is and then easily see how to get in touch with
them."
MediaQ has four search options - journalist,
media outlet, keyword and video - that provide a
flexible way to analyze media content.
"If I'm a PR pro, my pitching will be more
efficient and more confident; If I'm a marketing
or brand manager, I can instantly capture what
the media is saying about my company, my
industry and my product," said Michael Shuler,
senior vice president at eNR Services, Inc..
Early users of MediaQ have already started to
see the benefits.
"This is so cool," said Stacy Tepper, an
account executive at Robin Leedy and Associates,
a New York-based media and public relations
firm. "This is going to be very helpful."
One of the most intriguing features of MediaQ
is its video search function. For the first time
anywhere, users can search a collection of
global broadcast video by keyword and watch
video clips in real time.
"This feature could really help brand managers,
corporate communications and PR professionals
get a real-time sense of what is being said
about their companies, products and clients from
around the globe," Shuler said.
"Imagine the possibilities for these key
people and how Media Q can help them shape their
marketing and PR messages."
Shuler envisions PR firms responding
immediately to broadcast content in crisis
situations or to be proactive about their client
messaging. Corporate communications will be able
to see what is being said about their companies
around the world.
MediaQ is currently available free of charge
until Aug. 31, 2005. To register, visit
mediaq.enr-corp.com.
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